The Background
BBI Services were engaged by a main contractor to deliver productivity enhancement on a large residential construction project where programme performance was at risk.
The project was experiencing delays to the façade brickwork, with productivity levels significantly below the planned rate. BBI’s role was to identify the factors affecting brickwork output, work on productivity enhancement and support the project team in recovering the programme.
The objective was to improve construction productivity, address operational blockers and establish a practical recovery plan that would support an acceptable completion date for all parties.
BBI facilitated a structured recovery plan focused on improving brickwork output and productivity levels, using regular reporting, analysis and targeted improvement actions to monitor progress and address issues as they arose.
The Challenge
When BBI Services were engaged, the façade brickwork had reached only 60% of planned completion, creating a significant risk to the wider construction programme.
The subcontractor was resistant to committing additional labour while a number of unresolved issues and operational blockers remained. Simply increasing resources would not necessarily address the underlying productivity challenges.
The project required a targeted approach to productivity enhancement, identifying where time and resources were being lost and putting practical measures in place to improve the production process.
The Solution
BBI Services developed and deployed a four-week lookahead productivity enhancement plan, informed by weekly status reporting, productivity analysis and ongoing review of improvement actions. The approach focused on the production process. By identifying issues and blockers early, the project team could take targeted action to improve productivity and support the programme recovery plan.

The weekly data reporting and improvement process focused on:
- Issue and blocker resolution – identifying problems affecting productivity and supporting their timely resolution.
- Brickwork completion and productivity opportunities – reviewing output against planned progress and identifying opportunities to improve productivity.
- Scaffold organisation, planning and communication – improving the organisation and planning of scaffold access to support more efficient brickwork operations.
- Subcontractor data and reporting – analysing subcontractor reports and productivity data to identify issues, understand performance and support effective problem-solving.
- Four-week lookahead planning – creating greater visibility of upcoming activities and potential constraints so that action could be taken before they affected production.
This structured approach provided the project team with greater visibility of productivity performance and a clear set of actions to support programme recovery.
The Impact
BBI’s productivity enhancement approach provided a structured framework for addressing the factors affecting brickwork output and supporting the recovery of the construction programme.
The approach also created greater visibility of productivity performance and provided a consistent process for identifying and resolving issues affecting delivery.
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The Benefits

Improved Productivity & Output Levels - The recovery plan resolved blockers, enabled effective planning and ensured the right conversations with the right people.

Developed Teamwork & Communication - Improved teamwork, communication and problem solving between the main contractor and sub-contractors, leading to increased morale.

Combining productivity data, lookahead planning, issue resolution and practical improvement actions - The project team was able to focus on the specific factors affecting production rather than relying solely on additional labour or resources.

A Reliable Work Flow - Successfully followed the recovery plan. Enabled timely trade-to-trade handover.
Key Metrics

26% Increase in Productivity

Revised Completion Date Achieved

65% Above Targeted Output Rate
