Please note that when you access, browse or use this Site you accept, without qualification or limitation, the terms and conditions below.

Your right to use the Site and its contents

This site is for your personal use only. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purposes. As long as you comply with the terms of these Terms & Conditions of Use, BBI Services Ltd grants you a non-exclusive, non-transferable limited right to enter and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.


All materials on this Site, including but not limited to images, software and text (the ‘Content’), are protected by copyright under UK copyright law, international conventions, and other copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. Any unauthorised use of the Content may violate copyright laws, the laws of privacy and publicity, and civil and criminal statutes. If you download any Content from this Site, you may not remove any copyright notices or other notices that go with it.

Our rights to change these Terms & Conditions of Use or Content on the Site

BBI Services Ltd may add to, change or remove any part of these Terms & Conditions of Use at any time, without notice. Any changes to these Terms Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. BBI Services Ltd may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products and/or services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.


You agree to indemnify, defend and hold BBI Services Ltd and all of its directors, employees, associates, information providers (collectively, “Indemnified Parties”) harmless from and against all liability and costs incurred by the Indemnified Parties in connection with any claims arising out of any breach by you of these Terms & Conditions of Use or the foregoing representations, warranties and covenants. You will cooperate as fully as reasonably required in Purplex Marketing’s defence of any claim. BBI Services Ltd reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of BBI Services Ltd.

Disclaimer of Warranties and Damages: Limitation of Liability

Your use of this site is at your own risk. This site (including all content and functions made available on or accessed through this site) is provided “as is.” to the fullest extent permissible by law, with regard to the content on this site, BBI Services Ltd makes no representations or warranties of any kind whatsoever (1) for the accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or available through the site, (2) that the server that makes this site available is free of viruses or other components that may infect, harm or cause damage to your computer equipment or any property when you access, browse, download from or otherwise use the site. Under no circumstances, including but not limited to BBI Services Ltd negligence, shall BBI Services Ltd be liable for any consequential, direct, incidental, indirect, punitive or special damages related to (a) the use of, (b) the inability to use or (c) errors or omissions in the contents and functions of this site, even if BBI Services Ltd or an authorised representative thereof has been advised of the possibility of such damages.

General Provisions

These Terms & Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between BBI Services Ltd and you with respect to your use of this Site. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim of action arises. If for any reason a court of competent jurisdiction finds any provision of the Terms & Conditions of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of this agreement, and the remainder of these Terms & Conditions of Use shall continue in full force and effect. These Terms & conditions of Use shall be governed by and construed in accordance with the laws of the United Kingdom.


Personal information is collected by BBI Services Ltd. We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.

Use and Disclosure of personal information

We process personal information collected via the BBI Services Ltd site for the purposes of:

  • providing a personalised service
  • conducting market research surveys
  • running competitions
  • providing you with information about products and services we offer.

If you do not wish to receive information about our products or services, please untick the appropriate box on any form you submit. We may also disclose your information to business partners and third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order.

We also use information in aggregate form (so that no individual user is identified):

  • to build up marketing profiles
  • to aid strategic development
  • to manage our relationship with advertisers
  • to audit usage of the site.

Links to Other Sites

The BBI Services Ltd website contains links to other sites. Please be aware that BBI Services Ltd is not responsible for the privacy practices or content of such other sites. This privacy statement applies solely to information collected by this website.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the BBI Services Ltd site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.


The contents of the web site do not constitute advice and should not be relied upon in making or refraining from making any decision.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on the web site, the web site design, structure and graphics and all software and source codes connected with the web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

You may access, download and use for the purpose of your work only those files contained in the Course Downloads section, for which you will have been issued a password.

You acknowledge and agree that the remaining material contained within the web site is made available for your personal non-commercial use only. You may only access, view, copy and/or print other pages from the web site for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the web site is strictly prohibited.

All content included on this web site (including, without limitation, our trade marks, logos, graphics, text, photos, designs, logos, icons, images, data and software) is our property, or belongs to our affiliates and/or licensors, and as such is protected by international and UK copyright and other intellectual property laws.


All images, photographs, descriptive matter, specifications and advertising on this web site are published for the sole purpose of giving an approximate idea of the services available. With the exception of online course bookings, they will not form part of any contract with you and no warranty or guarantee shall be expressed or implied in any contract with you to purchase any of the services advertised or published on our web site.


Our online course selection pages will guide you through the steps you need to take to place an order with us.

If booking an online course through the website, please take the time to review and check your order at each page of the order process.

We will confirm our acceptance to you by sending you an email to confirm the delivery of your course (Confirmation Email). The Agreement between us will only be formed when we send you the Confirmation Email. If you are a Consumer for the purposes of the Consumer Contracts Regulations, you have a right to cancel the contract within 14 days of receiving our Confirmation Email. You can cancel by sending us an email or writing to us within that 14 day period and we will refund the money paid to us. However if you have already received the services within the 14 days your right to cancel is lost and we retain the full amount of the payment. If you have received part of the services within the 14 day period, we are entitled to retain a proportion of the sum paid which represents the services you have received.

If we are unable to supply you with a course, for example because that course is no longer available or because of an error in the price on our site, we will inform you of this by email and we will not process your order any further. If the courses have already been paid for, we will refund you the full amount as soon as practicable.


Login details and the links to course modules to access electronic courses will be provided in accordance with the Confirmation Email following receipt of payment. Occasionally our delivery to you may be affected by an event outside of our reasonable control (which is referred to below in cancellation section) and we may delay the provision of the services to you or cancel the contract. Please refer to the cancellation section below for further details.

If you are a Consumer for the purposes of the Consumer Contracts Regulations, you have a right to cancel the order within 14 days of the Confirmation Email. However, if you wish to access the course modules within 14 days of the order you must provide consent to us that you wish to do so. If you access the course modules within 14 days of the Confirmatory Email, this will be on the basis that you have given your consent and you will lose your right to cancel the order.

Delivery of an order shall be completed when we provide you with login details and the links to course modules to the email address you gave us.


Course venue, dates, content and access details will be communicated to you and confirmed in accordance with the Confirmation Email and in advance of any payment due. We will require a minimum number of persons attending the external course we deliver and we reserve the right to cancel the course if you do not ensure the minimum number of persons attend. Once you have confirmed suitability of the course, your place on the course will be secured on receipt of payment by us. No contract will be formed until we receive payment in full in cleared funds from you.

In the event that you wish to cancel the order, please see section ‘Cancellation and Refunds’ detailed below.


If an event outside our reasonable control takes place that affects the performance of our obligations to you:

  • We will contact you as soon as reasonably possible to notify you.
  • Our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the event affects our delivery of Courses to you, we will arrange a new delivery date with you after the event is over.

You may cancel an order affected by an event outside our reasonable control which has continued for more than 30 days. To cancel in this circumstance please contact us.

An event outside our reasonable control includes without limitation:

Fire, flood, earthquake, landslide, severe weather conditions, acts of God, unavailability of the internet, power cuts, unavailability of the website, industrial action, terrorism, war, civil commotion, riot, acts of the government, attacks to our website by unauthorised activities, the introduction of viruses, trojan horses, and other similar activity which makes our website unavailable to view or corrupts any of the data on it.

For external course delivery, if our consultant is not available and we are not able to find a suitable replacement in time, we may defer the delivery of the course to a future date. In such event we will notify you as soon as reasonably practicable to do so.


Courses available to purchase on-line use PayPal to finalise and pay for your order. You will provide your credit card number directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal web site.

If you do not have a PayPal account you may contact us and we can offer you an alternative method of payment such as BACS. If you choose to pay by an alternative method, a contract will not be formed until we have received payment in full in cleared funds from you and we have issued a Confirmation Email to you.

Our terms are payment in full before a course or any other services can be accessed.


  • Our prices are quoted on our website.
  • We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
  • All amounts stated in these terms and conditions or on our website are stated exclusive of VAT.
  • It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

There are no delivery charges for our courses except that we may charge processing fees for certain payment methods which will be advised to you before you place an order.


We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control referenced in these terms and conditions above.

We understand that from time-to-time circumstances arise which may result in you requiring a cancellation or refund of your purchase / order.

Rights to Cancel for Business Customers:

In order for us to consider your request for a cancellation / refund, we require you to email the following information to

  • Full Name
  • Email address
  • Telephone Number
  • Booking reference number
  • Date of booking
  • Reason for cancellation / refund request

Each request will be considered and you will receive a response to the email address provided.

Rights to Cancel for Customers who are Consumers under the Consumer Contracts Regulations

If you are a Consumer for the purposes of the Consumer Contract Regulations, you have a right to cancel your contract with us within 14 days of our Confirmatory Email being issued to you. You may cancel your contract with us by emailing us or writing to us within the 14 day period. However, if you have already received the services in full or downloaded course modules, you lose your right to cancel the contract. Please refer to the section above about downloading course content. If you have partly received the services, we will be entitled to retain a sum equivalent to the service you have already received.


The web site and its contents are provided to you on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranty of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

In addition, we exclude any representation or warranty that the information and/or facilities accessible via this web site are accurate, complete or current, or that this web site will be free of defects including, but not limited to, viruses or other harmful elements.

If we deliver training services to you in person, we will deliver those services with reasonable skill and care. All other terms and conditions implied by law are excluded.

You assume all costs and risks arising as a result of its use of this web site.

We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free or that defects will be corrected.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site and have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent representations) or otherwise out of or in connection with these Terms and Conditions of Use for: any economic loss (including without limitation loss of revenues, profits, contracts, business, anticipated savings, goodwill or reputation); or any special, consequential or indirect losses (however arising, including negligence) arising out of or in connection with your use of this web site.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


You agree to fully indemnify, defend and hold us, and our directors, employees, consultants, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you or other liabilities arising out of your use of the web site including your violation of any law or rights of a third party.


Each provision of these Terms and Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.


These Terms and Conditions of Use shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.

The laws of your country may be different from English law and there may be additional legal requirements for you to use our web site or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our web site and services and it is your responsibility to ensure that your use of our web site and services is legal.


This website is owned and operated by Lean Construction International Ltd.

We are registered in England and Wales under registration number 09012895, and our registered office is at 1 Lucas bridge Business Park, 1 Old Greens Norton Road, Towcester, NN12 8AX.

Our principal place of business is at 50 Stratford Road, Shipston on Stour, CV36 4BA.

You can contact us:

  • by post, to 50 Stratford Road, Shipston on Stour, CV36 4BA
  • using our website contact form
  • by telephone, on the contact number published on our website; or
  • by email to :

Let's Work Together

BBI Services are dedicated to helping your business run as efficiently and effectively as possible. We’ll identify your unique needs, then we’ll work collaboratively with you to implement a strategy for perpetual improvement. Let’s equip your workforce with the skillset, the toolset, and the mindset to succeed.

Get in Touch