A culture of Right-First-Time

We take the best quality management and improvement practices from various sectors and tailor them to the Built Environment and your business. That means working together to deploy enhanced systems, tools and techniques to improve quality outcomes. This is applied to all processes, from manufacturing, construction to support services in order to tackle the delays, disruption, costs and frustrations that poor quality generates.

Focusing on quality improvement, we blend together the behaviours required to create a quality environment linked with the skills to continuously improve. We implement the tools and techniques to drive structured problem solving and generate robust solutions. The strategies we deploy will be tailored to your exact needs. The goal is where quality flows through every process, every interface and everybody.

The 3 P’s Approach

Harnessing the power of People, Processes and Performance, we aim to embed quality into the fundamental core of your business. By engaging your entire team, we will embed the culture, the language and the behaviours of success at all levels of the operation.

A series of high-level workshops will help us to collaboratively establish the quality strategy for your organisation. After this, we will help you to develop your people, optimise your processes and ensure a right-first-time performance.

Quality at every step

Currently, the construction industry lags behind others in digital solutions, continuous improvement, and quality management. The impact of poor quality runs across the supply chain, causing huge overruns, huge costs, and huge risks.

Research shows that avoidable errors cost the industry approximately 5 billion pounds per year, higher than the average profit levels across the whole sector. Some problems that lead to such costs are inadequate planning, late design changes, poor communication, and sub-par management. At BBI, our Quality Management programme aims to eradicate these problems. We are committed to optimising all your processes and harnessing the power of your workforce. The results? A project with quality driven towards achieving outstanding results at the first time of asking.


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    Clearly defining customer requirements, then building a strategy to help you to achieve them on budget and on schedule.


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    Embedding a right-first-time mindset across the teams. Streamlining all of your internal and external processes to ensure the timely achievement of all quality objectives.


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    Securing on-time delivery without long tail or quality defects. Driving down quality costs at every available opportunity, while enhancing overall output quality.


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    Embedding quality behaviours to build the culture in all partners.


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    By improving quality Right First Time, this directly impacts creating a safe working environment and minimises risks on and offsite.

“I have no doubt that BBI Services' contribution here has delivered a significant benefit to the team and the project position overall.”

Bob Coe | Greenwich Peninsula, Project Director

Let's Work Together

BBI Services are dedicated to helping your business run as efficiently and effectively as possible. We’ll identify your unique needs, then we’ll work collaboratively with you to implement a strategy for perpetual improvement. Let’s equip your workforce with the skillset, the toolset, and the mindset to succeed.

Get in Touch